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A question about your order, your lanterns, or shipping? A real person on our team will get back to you, usually within one business day.
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Quick answers
How long does shipping take?
Every order ships with Priority Shipping. You'll get a tracking number by email within 24 hours, and delivery typically takes 2–5 business days. You can track your order here anytime.
What's your return policy?
You're covered by our 100-day money-back guarantee. If you're not completely happy, reach out and we'll arrange a full refund or a free replacement — whichever you prefer.
My lantern won't turn on — what should I do?
First, let it charge a full day in direct sunlight, or top it up via USB-C. Most issues are simply a low battery. If it still won't light up, email us with your order number and we'll make it right under the guarantee.
Can I change or cancel my order?
If your order hasn't shipped yet, we can usually update or cancel it. Message us as soon as possible with your order number and we'll do our best.
Do the lanterns work all year round?
Yes. KALIQO lanterns are IP65 weatherproof, built to handle rain, wind and cold. They charge by day and glow from dusk to dawn, season after season.